England’s health and care bill neglects service users’ voice

service users and providers expectations of mental health care in iran: a qualitative study.

mental disorders are known to be an important cause of disabilities worldwide. despite their importance, about two thirds of mentally ill people do not seek treatment, probably because of the mental health system's inability to decrease the negative side effects of the interaction with the mental health services. the world health organization has suggested the concept of responsiveness as a way...

Why service users do not complain or have ‘voice’: a mixed-methods study from Nepal’s rural primary health care system

BACKGROUND Despite abundant literature on the different aspects of health care complaint management systems in high-income countries, little is known about this area in less developed health care systems and most research to date has been conducted in hospital settings. This article seeks to address this gap by reporting on research into complaint systems in primary health care (PHC) settings i...

VOICE: Developing a new measure of service users’ perceptions of inpatient care, using a participatory methodology

BACKGROUND Service users express dissatisfaction with inpatient care and their concerns revolve around staff interactions, involvement in treatment decisions, the availability of activities and safety. Traditionally, satisfaction with acute care has been assessed using measures designed by clinicians or academics. AIMS To develop a patient-reported outcome measure of perceptions of acute care...

The service user as a person in health care—service users organising for self empowerment

In 2009, we are discussing how to return to psychiatric patients their right to be treated as a person. The fact that we are having these events is an acceptance that there has been a problem in treating patients as people, as full citizens. In all societies there are specific laws and practices which exclude people thought to be mad or mentally ill, and medicine and law have worked together to...

Liability and the Health Care Bill: An “Alternative” Perspective